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Customer Testimonials


“Val went the extra distance to find affordable flood insurance for a first time home buyer. Her hard work helped keep a real estate deal on track and a buyer’s dream a reality.”

Sue - Cortland, NY

“Been with Bailey Is for years. Best insurance agency.
They know there business!”

Linda - Utica NY

“Great place to do business. Had an issue with a claim and they were all over it. Got my problem straightened out in a matter of minutes! Highly recommended!”

Kenny - Cortland NY

“Bailey Insurance Company is a great place to get all your insurance needs. Brandon is eager to help me with any concern or question that I have. Call them today.”

Kay - Cortland

“Being a long time customer of Bailey Place, Thalia Ortiz is always a pleasure to work with. Her performance is top notch. Along with the entire staff at Bailey Place Insurance, they make every visit very enjoyable. I recommend them highly.”

Marc - Cortland NY

“I have been a customer of Bailey place insurance for a number of years. I have a pleasant welcome from the front desk, Mary does a wonderful job of helping with my needs, my agent Susie always a great person helps me with my choices and difficulties. thank you all at Bailey place insurance.”

Christopher - Lafayette, NY

“Everything is easy at Bailey Place Insurance. Susie Dunn explains everything and Everyone that works there are nice to talk to .We have been with them for years and plan on staying .”

Wayne - Blodgett Mills, NY

“Brandon was awesome very caring. Everyone is very friendly when we walk in to the office. Highly recommend anyone to come see them.”

Jeffrey - Cortland, NY

“Thank you to Brandon Stelick for a good experience and for taking care of me so quick and getting the best car insurance.”

Alex - Groton, NY

“They care about your family & your businesses. Would highly recommend. Have used them personally and for our business for years.”

Allison - Cortland NY

“They found a better deal on not only the best homeowner insurance than I could find, myself…they beat the auto insurance I thought was the best deal I could find.
I don’t know how many people realize that they are brokers…which, translated, means that they will do all the shopping for the best deal FOR you! * (5 stars!)”

Rose - Homer, NY

“Very friendly and knowledgeable about the insurance. Willing to work with you on the payments. I didn’t feel pressured into anything”

Bonnie - Cortland, NY

“I would like to take this opportunity to express my sincere gratitude to Bailey Place Insurance for your constant support and tremendous customer service.

In particular, Susie Dunn has been an absolute pleasure to work with from my first day working with your agency. Her professional attitude and expertise are beyond reproach. Not only is she a tremendous asset to Bailey Place Insurance with regard to her performance, knowledge, temperament and customer service, she is a pleasure to work with. Susie’s personality and wit make it a joy to interact with her no matter what the situation. Not all insurance situations are pleasant, however Susie does an exceptional job of managing all situations.

Thank you for taking the time to read my aforementioned comments.

Bailey Place Insurance is a tremendous organization. We as a family are fortunate to have such a strong relationship with your organization and our community is a better place for having Bailey Place Insurance to support us all.

Thank you”

Lawrence - Cortland NY

“Thank you for your prompt and courteous service in our transfer of our homeowners insurance. Happy New Year”

Alicia - Homer, NY

“I have been with Bailey place insurance for a lot of year’s.They are a great insurance company and there prices are reasonable.”

Dorinda - Morrisville, NY

“Always easy to work with. So nice to just leave all the searching around to them! Use them for cars and homeowners insurance. Friendly staff, beautiful+clean office. Highly recommend!”

Chelsea - Cortland

“I met with Thalia yesterday to make some major changes to my insurances. Thalia
was incredible. She was able to answer all of my questions, and she was able to
add a policy and increase the coverage of the other policies at a lower cost than I
would have originally paid. I had a very good experience at Bailey Place. I would
recommend to anyone. Thank you Thalia!”

Tim - Cortland, NY

“Great service. People very helpful and pleasant.”

Kristie - Cortland

“Thalia was very pleasant to deal with and very helpful”

Zack - Cortland NY

“I’ve been with Bailey Place for over a decade and couldn’t be happier. They are responsive, personable and always work to help find the best rates for my family.”

Matt C - Fabius NY

“Thank you to Brandon Stelick for a good experience and for taking care of me so quick and getting the best car insurance.”

Alex - Groton NY

“Bailey Insurance Company is a great place to get all your insurance needs. Brandon is eager to help me with any concern or question that I have. Call them today.”

Kay - Cortland, NY

“Professional but with a hometown feel. Jeremy Boylan and Susie Dunn came to our rescue with only a moment’s notice. They are quick to respond to questions and thoughtful in their answers. Years ago we switched all our policies to them and they have never faltered in their service. Knowing they are invested in our community means they care about what happens to everyone.”

Tricia - Preble NY

“As the Treasurer of a small not-for-profit organization, I recently contacted Bailey Place for a quote. Hannah was very prompt in getting back to me with a competitive quote ($100 less than our current policy!). She took care of all the required paperwork to cancel the “old” and activate the ‘new’. Thank you for saving us money on our insurance!”

Brenda - Cortland NY

“My family has been a customer of Bailey Place Insurance for years. We recently needed to insure our new home build and contacted Bethany. She was quick, knowledgeable and had us taken care of within hours. I highly recommend her and Bailey Place Insurance.”

Desiree - Cincinnatus NY

“Huge thanks to Brandon Stelick @ Bailey Place Insurance for helping me into a new auto policy and for making sure my coverage didn’t lapse. Stellar service”

Eric - Homer NY

“Switched our insurance from Liberty Mutual to Bailey Place. We like the HUMAN interaction! Jill was VERY helpful in getting us started and then Susie took over. She is great to work with and answers ALL questions and is VERY efficient. Glad we switched.”

T & M, Harford, NY

“I have dealt with many different insurance companies and agents having moved interstate multiple times in my life and purchased multiple homes and vehicles. I can honestly say that no agency handled my concerns, questions and issues as well as Bailey Place. Jill D’Antonio went above and beyond to assist us through a very interesting refinance and home purchase. I found Jill extremely knowledgeable, courteous and professional, something that I don’t come across very often anymore when dealing with customer service. I have recommended Bailey Place to friends and will continue to do so!”

Bonnie B - Ithaca, NY

“They care about your family & your businesses. Would highly recommend. Have used them personally and for our business for years.”

Allison - Cortland, NY

“Long time customer. Great staff and they have been from day one. A big thank you to Val who I have been with the longest and thank you to Susie and Kaylee as well. All three of these women have worked with me at some point and they have been top notch throughout the years. Great service with a highly knowledgeable staff. Most importantly, they are honest and that’s not the case with many Insurance companies so kudos to you all.”

Jai - Cortland NY

“We switched all our policies to Bailey Place Insurance (from All State) about 5 years ago and have been very very satisfied. Great rates, fantastic service and extremely nice people to work with. Highly recommend!”

Jennifer W - Cortland, NY

“Susie was able to quickly get me setup with a new auto and home owners policy all while saving me several hundred dollars a year. So glad to have a local company like Bailey Place Insurance to help me with this!”

Nick - McGraw, NY

“I highly recommend Bailey Place Insurance. Our agent Susie was very friendly, knowledgeable, professional and went above and beyond to find the best home and auto policies saving my husband and I money. The customer service at Bailey Place is exceptional and makes you feel welcome.”

Margie - Cortland

“Bailey Place insurance was great to work with and made everything very clear and easy for us. They were also very timely in their responses too. I would definitely recommend them.”

Marcie - Dryden, NY

“I recently had a cracked windshield in my car. After speaking with my agent Gale, it was just a matter of minutes before I received a call from the glass center of my insurance company to arrange for a replacement. This is a level of service I thought had disappeared from the planet. Thank-you.”

Kim - Ithaca, NY

“I have been a customer of Bailey Place Insurance for 30 years and have always found them to be professional and responsive to my insurance needs. The staff is knowledgeable, informed and keeps me current with best coverage and affordable rates for my home and car insurances. I recommend Bailey Place to anyone wanting a local company which will discuss the best policies for you and respond promptly providing coverage when you need it.”

Barb - Cortland NY

“We have been long time customers of Bailey Place, and would recommend them to anyone that ask. Our agent Susie Has worked with us on numerous policies and has always worked hard to insure we received the best customer experience. We look forward to a long lasting relationship with Bailey Place Insurance.”

Dave B - Freeville, NY

“I am so happy I joined the Bailey Place insurance family. Kristi was outstanding on phone and in person helping me get set up.”

Lori - Slaterville Springs, NY

“Had an issue with my car insurance due to a screw up at
dealership…..Susie has been wonderful helping me take
care of this problem….I have boat and my homes
insurance through them also….the business I supervise
uses them also….highly recommended!”

Jeffrey - Cortland NY

“I have been with place insurance for over 38 years and when it became Bailey Place, I continued to receive the professional service that I had in years past. Very satisfied.”

Peter - Cortland NY

“We have been using Bailey Place for all our insurance
needs for over 25 years! Recently, we needed to add our new camper to our policy. Jill did a great job finding the perfect coverage for us!!”

Patrice - Cortland NY

“Brandon was so helpful and patient when I was “shopping” for a new auto policy. Almost a week of phone tag and everyone was nice and accommodating every time I called.”

Randi - McGraw NY

“We contacted Bailey Place last year for our insurance and they were able to quote us a very reasonable price. Recently we had damage to our car and they handled the entire incident from initial contact to the shop that will fix the damage. They work well together pleasantly and that makes It so much easier for the customer. Thanks for your help.”

Judy B - Cortland

“As a small not-for-profit after school intent on both offering quality child care and meeting community interests, Bailey Place Insurance has helped support Varna After School’s business endeavors with both sound reasoning and a responsive approach. Proud to establish connections locally, VASP’s parent organization, the Varna community Association, is fortunate to not only have Bailey Place Insurance provide appropriate liability coverage but back-up in negotiating decisions and making sure necessary needs are met.”

VASP - Varna NY

“Jill d’Antonio helped me with an inquiry about renter’s insurance for a family member – she was knowledgeable, quick, and professional. Thanks for your help, Jill!”

Christine - Cortland NY

“I have come to Bailey Place two years now and each time they have found a policy with comparable coverage but less expensive. I simply call and they do all the work for me! All I have to do is make a quick stop in before work to sign new insurance documents and that’s it! Everything is done! Quick easy friendly. Happy customer.”

Savanna - Cortland NY

“I have known Suzie and Mary for many years and they are both wonderful representatives of Bailey Place Insurance and should be commended for their service”

Raymond - Cortland

“I recently purchased auto insurance (Erie Insurance) from Bailey Place Insurance. The process was easy, the staff were very friendly and knowledgeable, and the prices were fair. I definitely recommend going through Bailey Place Insurance.”

Emily - Ithaca, NY

“I recently obtained auto and renters coverage and feel I now have better insurance at a better price. I experienced very professional and efficient service working with Susie. It is a relief knowing if I need help, I will have Bailey Place staff answering my call. Thanks again Susie – you’re the best!”

Patricia - Cortland NY

“I recently purchased a new car, and honestly, I was dreading shopping around for new insurance. But I am so glad I did! Not only was the customer service top notch, I got a way better price than I could have dreamed for car insurance. Thank you, Bailey Insurance!”

Jolene - Freeville NY

“I’ve used this agency since I bought my first car, they are always friendly and prompt service, their new location is so nice”

Jenifer - Cortland, NY

“What a great experience we had when changing insurance
carriers. State Farm could not give us a homeowners policy
on our mobile home and suggested that we check Bailey
Insurance. When we walked in, we were greeted quickly
and courteously. We were quickly sent to an agent, Susie
Dunn, who was very patient, understanding and helpful.
Not only did we buy a homeowners, but changed our auto
insurance as well, as she saved us $80.00 a month on that.
Wow. Thanks so much for a very positive experience.”

Mary - Locke NY

“Very impressed by my quote and how fast it was prepared! Kristi provided great customer service! Thank you!”

Whitney - Cincinnatus NY

“I have done business with Bailey Place for years now and have never been disappointed. Great customer service and always saving me money while getting better coverage for all of my insurance needs.”

Corrie - Homer NY

“Bailey Place Insurance is the absolute best place for your insurance needs. I have been with them for years and absolutely love them. Their prices are lower than any other insurance company I have contacted. Each time I “shop around” for a better insurance rate, I find that Bailey Place is cheaper and provides the best coverage. And, they have many companies that they deal with so when I asked them to look around on my behalf, they find me the best price and coverage. The staff are wonderful…from the receptionist to the owner! I highly recommend them to anybody that wants great service!!”

Nancy - Cortland NY

“We love Bailey Place for all our insurance needs. Kaylee always is attentive and looks out for us. More than once they have found a way to lower my rates from year to year while maintaining the same or better coverage. Give them a call!”

Patrick - Cortland NY

“New customer to Bailey Place and Thalia made the process easier than I could have imagined. She was professional and went above and beyond when it came to helping me decide on the level of coverage I needed for my policy. She not only helped me increase my coverage she also was able to lower my monthly payments through progressive all with a smile. I would not hesitate to recommend Thalia and Bailey Place to any of my friends or family.”

Matthew - Cortland NY

“We are new customers to Bailey Place and have had a wonderful experience! The customer service was great and the home and auto rates were excellent! Thank you Kristi, for helping us!”

NBH - Ithaca NY

“Half as much as my basic plan with State Farm! Friendly staff too!”

EV - Ithaca NY

“Bethany did a great job getting me a quote and getting back to me in a timely fashion!!!!”

PAC - Cortland NY

“I just moved both my personal auto insurance and business auto insurance through Bailey Place. Susie Dunn (personal) and Paul Neske (business) were both very helpful, and efficient. My coverages improved and rates went down from my State Farm policies. Thanks guys! As a business owner, better coverage always means peace of mind.”

CBH - Freeville NY

“Professional,knowledgeable, they extend themselves to provide reasonable rates and complete coverage for customers. Staff stays in touch with customers to assure the best coverage: They pride they take in their street appeal matches their business practice.”

Amy - Cortland NY

“For over 40 years Bailey Place Insurance has served our insurance needs (car, home, liability) with personal attention. There is always a helpful voice at the end of the phone line, so although we no longer live in Dryden, we know we could not get better service from a nearby agency. The response to any question is immediate and helpful, and each transaction or change is made easy for us and quickly done.”


“Friendly and professional staff! Gale is the best! Always on top of things and get back to me on a timely manner. Highly recommend!”


“I’ve been with Bailey Place for many years and it’s always been a good experience. Susie is always very personable, prompt and knowledgeable while assisting with my home and auto insurance needs.”


“New to the area and needed homeowners insurance. Kristi has been great in working with us.”


“We have been with Place Ins. for many years the best company to do business with and the people are the friendliest. We go with Travelers Ins. and when we needed them they were there to serve us. They are the best.”


“We have been with Bailey Place Insurance for years and after reviewing our current coverage Susie was able to help us find the coverage we needed at a great price. Thank you for the excellent service!”


“Thank you, Hannah, SO very much for your expedience, professionalism, willingness to help us get this done under such time constraints. As a not for profit, we are all volunteers, and I allowed these needs to escape my sight just long enough for this matter to become critically urgent, forcing you and your team and mine, to scramble. Your hard work and efforts are GREATLY appreciated…”


“Thank you Bailey Place. You saved us money on our auto & home owner insurance and gave us excellent service. The professionalism of the staff was great. We would recommend your insurance agency to anyone.”


“J and I would like to thank Susie for her help in selecting our house and vehicle insurance coverage. Thanks a bunch Susie!!”


“Have used this agency since getting my driver’s license. A few years ago I
was T-boned by another driver. His insurance company didn’t
communicate with me and I was so glad that this agency took care of the
communication and getting a settlement for me.”


“After moving out of state, attached please find the cancellation request for our auto policies through Hanover.

On your offer of returning the plates to the Cortland DMV, thank you and I will take you up on your kindness for doing this for me and my wife. In the mail today are the plates for both vehicles to be surrendered.

Again thank you for your kindness in returning the plates to the NYDMV.

Your service to all our insurance needs over the past years has been nothing but positive. We truly enjoyed working with you.”


“I just wanted to follow up with you regarding a visit to Baily Place’s Cortland Branch this morning. I stopped in to remove a vehicle I gifted to my parents from my current insurance policy. The woman who helped me was very pleasant, informative and helpful. I’m not sure her name but she sits upfront on the left as you are standing at the counter. I work with people all day and am familiar with the employees I oversee not doing the “best” job possible and from time to time displaying an attitude of general un-interest. That was the exact opposite on my visit and just thought you should know. I was satisfied to the point that I will be stopping back in later this week to purchase a policy she quoted me, for a used boat I just picked up.”


“I am writing to thank you both for the attention that you gave to our recent claim. When a child gets into an auto accident, it causes one to step back and consider just what is really important. Our daughter walked away from the accident uninjured and that’s all that mattered. However, the reality of dealing with the insurance claim and buying a new car had to be tended to. Susie , you acted quickly behind the scenes to be sure everything was in order. Marsha, NYCM responded to our claim quickly and we had the check in hand less than two weeks after the accident. For me the frosting on the cake showed up in our mailbox on Saturday. During one of our conversations I mentioned to you that our daughter had left the garage door remote in the car. Yesterday, we received it in the mail.

Many thanks to Bailey Place Insurance (Susie) and to NYCM (Marsha) for treating us like real people.”


“During the recent hail storm in May of 2012, we were one of the unfortunately customers to have hail damage to our house and cars. We called Bailey Place and spoke with Gale Miller. She could not have been more helpful in helping us through the claim process. In fact, she took care of callling both our car and house insurance companies and even stayed on the line as I talked to the reps. She then called the next day to make sure we understood everything and called back a few days later to make sure adjusters had been out to see us,. Everytime we have a question she is there for us. Thank you Gail, you are the best!!!”


“I have been a customer of Bailey Place Insurance for five years. During that time, they have insured my home, cars, rental properties and provided an umbrella policy. They have consistently made every effort to find me the best coverage at a reasonable cost, often saving me hundreds of dollars along the way. Their pro-active approach to meeting my needs and saving me money, as well as help with the occasional claim, constitutes outstanding service.”


“I have been working with Bailey Place for several years now, and having owned a number of properties, I’ve really shopped around. Not only have the prices always been super-competitive, but you really can’t find a nicer group of people to do business with. I love to keep my business local whenever possible, and it’s nice to not have to sacrifice pricing or service in doing that. It’s always a pleasure working with Linda and the rest of the crew, and I continue to refer friends and family their way.”


“With the approaching new year coming, thought I’d compare insurance companies. What I found would knock your socks off!! We added new coverage, a new vehicle and we still saved so much money. Thank you Jessica at Bailey Place for walking through my door. So before you renew your coverage for another year, drop off your current policy. That’s all you have to do. They do all the work. They’ll call you with the news. You get to decide and they’ll even cancel your old policy for you. Simple and easy. Hardest part—deciding what to do with all the extra money!!!!”


“I have had both auto and homeowner’s insurance with Travelers through Bailey Place Insurance for many years. Thankfully, I have not had very many claims, but when I have had them, they have been very pleasant and efficient to deal with. I also like that they contact me to review my policies and make sure I have the coverage I need. I also comparison shop every few years and no one has been able to even come close to the price I pay for the same amount of coverage.”


“Dear Chuck and “Charlie’s Angels”,
On behalf of the CNY Mustang and all Ford Club we would like to thank you for the support your agency and staff gave us with your generous donation and presence at our “rooftop concert” on July 19th. It added a nice touch to our event and we hope it met your expectations.”


“We have policies with Bailey Place Insurance for our year-round home, our seasonal lake home, four automobiles (two are antique) and a boat. We also have an umbrella policy for even more peace of mind. We trust Bailey Place to provide the right coverage and prompt, personalized customer service. In addition, I did the research and had my church change polices to Bailey Place thereby saving money and having a convenient, local connection. If you have insurance questions, Bailey Place has the answers!”


“Thank you for all of the hours of effort you put into our renewal. We are grateful for all that you do for us!”


“I have 5 rental properties and run my own business. Bailey Place has helped me choose the right coverage for all of my needs and they keep me on top of everything. They have been a one stop shop for my insurance and they look out for my interests. They have been great.”


“Our Company has been insured with Bailey Place in Dryden for over 16 years. In the Construction Business, you need to be able to have people you can trust and count on. They are always available to answer any questions and to assist us in every way they can. They are always friendly and provide excellent, personal service.”


“My family and I have been working with Bailey Place for over a decade. They have and continue to serve us in our personal endeavors as well as the needs of 2 businesses. The folks there have always been very prompt and at times bent over backwards to accommodate a wide range of circumstances in a very timely and professional manner. Their people have certainly made our experience with them an enjoyable, lasting relationship.”


“In Aug. 2012 I had an accident. Someone lost their brakes and hit me. I called Bailey Place Insurance and they were very helpful in getting Kemper to contact me. I dealt with an agent, Paul Kelly, and he was very helpful. On the day I called, they sent someone to do the estimate. The next week I had a check for the damages. I was told I would have to pay the deductible. I explained it was not my fault and didn’t feel I should have to pay it. A week later after receiving the check for the damages, I received the check for the deductible. My entire experience was wonderful. Everything was done in a timely fashion. Kemper Ins. was awesome to deal with.”


“It is so comforting knowing that when something goes wrong with my car or home, I have someone who will help me, and provide me with good service and take care of my worries. Gale has been wonderful, answering all my questions and getting back to me in a timely manner with all my concerns. It is good to know that she is just a phone call or email away. Thank you for your help!”


“I would just like to say that I have always been happy with the service I receive from your agency. Sue Dunn is a the contact person I have always worked with regarding my policy. Your agency is very lucky to have her she is an asset to your agency.”


“I stopped into Bailey Place to with pay a bill and make an adjustment with
our car insurance this past week and was able to catch up with Amanda and
John. In the conversation I realized that my wife and I have been doing
business with Bailey Place for over 23 years. We first joined them when we
were married in 1990. It started with our car insurance and then grew from
there as we purchased a house and now all and any of our insurance is with
Bailey Place. In these tough times, I like you receive many solicitations to
change insurance companies and they claim to be better priced. I took
three of the larger ones and actually did an apples to apples comparison to
our coverage with Bailey Place. Not one of them could compare. Even if we moved
all of insurance coverage over they couldn’t compare. Bailey Place has always
kept us in the loop of what we have and what we might want to look at as
your life changes. Knock on wood we have not had to have any major claims
but it nice to know we are supporting a local company that is providing us
with affordable insurance and we are welcomed when you walk through the
door. So, if your shopping around for insurance I would start with those
that have been proven to be reliable and economically on your side. Thanks
Bailey Place for 23 years of service.”


“Gale, thank you for all your guidance though this. You know I wouldn’t be leaving Bailey Place Insurance if I hadn’t moved out of state. Never a better experience. Thank you again for everything!”


“Susie, thank you for your assistance with my claim this morning. I’ve already heard from the insurance company. They were very helpful as well. You both made an unfortunate situation as positive as possible.”


“Hey Val. Got your card and just wanted to say thanks so much. My mom was quite happy to hear from you. She said she’s never received a “thank you” from an insurance company before! We have both been happy with the changes from our previous policies, and look forward to continuing with Bailey Place in the future.”


“Kerri was so helpful and willing to help me get exactly what I needed on very short notice! Everyone at Bailey Place is always more than accommodating.”

Survey Response

“Connie and her team at the North Triphammer office in Lansing were amazing! They were so helpful and I feel like I’m in a better place with my insurance. They’re legitimately concerned with my protection.”

Survey Response