Customer Testimonials

“I’ve used this agency since I bought my first car, they are always friendly and prompt service, their new location is so nice”

Jenifer - Cortland, NY

“What a great experience we had when changing insurance
carriers. State Farm could not give us a homeowners policy
on our mobile home and suggested that we check Bailey
Insurance. When we walked in, we were greeted quickly
and courteously. We were quickly sent to an agent, Susie
Dunn, who was very patient, understanding and helpful.
Not only did we buy a homeowners, but changed our auto
insurance as well, as she saved us $80.00 a month on that.
Wow. Thanks so much for a very positive experience.”

Mary - Locke NY

“Very impressed by my quote and how fast it was prepared! Kristi provided great customer service! Thank you!”

Whitney - Cincinnatus NY

“I have done business with Bailey Place for years now and have never been disappointed. Great customer service and always saving me money while getting better coverage for all of my insurance needs.”

Corrie - Homer NY

“Bailey Place Insurance is the absolute best place for your insurance needs. I have been with them for years and absolutely love them. Their prices are lower than any other insurance company I have contacted. Each time I “shop around” for a better insurance rate, I find that Bailey Place is cheaper and provides the best coverage. And, they have many companies that they deal with so when I asked them to look around on my behalf, they find me the best price and coverage. The staff are wonderful…from the receptionist to the owner! I highly recommend them to anybody that wants great service!!”

Nancy - Cortland NY

“We love Bailey Place for all our insurance needs. Kaylee always is attentive and looks out for us. More than once they have found a way to lower my rates from year to year while maintaining the same or better coverage. Give them a call!”

Patrick - Cortland NY

“New customer to Bailey Place and Thalia made the process easier than I could have imagined. She was professional and went above and beyond when it came to helping me decide on the level of coverage I needed for my policy. She not only helped me increase my coverage she also was able to lower my monthly payments through progressive all with a smile. I would not hesitate to recommend Thalia and Bailey Place to any of my friends or family.”

Matthew - Cortland NY

“We are new customers to Bailey Place and have had a wonderful experience! The customer service was great and the home and auto rates were excellent! Thank you Kristi, for helping us!”

NBH - Ithaca NY

“Half as much as my basic plan with State Farm! Friendly staff too!”

EV - Ithaca NY

“Bethany did a great job getting me a quote and getting back to me in a timely fashion!!!!”

PAC - Cortland NY

“I just moved both my personal auto insurance and business auto insurance through Bailey Place. Susie Dunn (personal) and Paul Neske (business) were both very helpful, and efficient. My coverages improved and rates went down from my State Farm policies. Thanks guys! As a business owner, better coverage always means peace of mind.”

CBH - Freeville NY

“Professional,knowledgeable, they extend themselves to provide reasonable rates and complete coverage for customers. Staff stays in touch with customers to assure the best coverage: They pride they take in their street appeal matches their business practice.”

Amy - Cortland NY

“Friendly and professional staff! Gale is the best! Always on top of things and get back to me on a timely manner. Highly recommend!”


“I’ve been with Bailey Place for many years and it’s always been a good experience. Susie is always very personable, prompt and knowledgeable while assisting with my home and auto insurance needs.”


“New to the area and needed homeowners insurance. Kristi has been great in working with us.”


“We have been with Place Ins. for many years the best company to do business with and the people are the friendliest. We go with Travelers Ins. and when we needed them they were there to serve us. They are the best.”


“We have been with Bailey Place Insurance for years and after reviewing our current coverage Susie was able to help us find the coverage we needed at a great price. Thank you for the excellent service!”


“Thank you, Hannah, SO very much for your expedience, professionalism, willingness to help us get this done under such time constraints. As a not for profit, we are all volunteers, and I allowed these needs to escape my sight just long enough for this matter to become critically urgent, forcing you and your team and mine, to scramble. Your hard work and efforts are GREATLY appreciated…”


“Thank you Bailey Place. You saved us money on our auto & home owner insurance and gave us excellent service. The professionalism of the staff was great. We would recommend your insurance agency to anyone.”


“J and I would like to thank Susie for her help in selecting our house and vehicle insurance coverage. Thanks a bunch Susie!!”


“Have used this agency since getting my driver’s license. A few years ago I
was T-boned by another driver. His insurance company didn’t
communicate with me and I was so glad that this agency took care of the
communication and getting a settlement for me.”


“After moving out of state, attached please find the cancellation request for our auto policies through Hanover.

On your offer of returning the plates to the Cortland DMV, thank you and I will take you up on your kindness for doing this for me and my wife. In the mail today are the plates for both vehicles to be surrendered.

Again thank you for your kindness in returning the plates to the NYDMV.

Your service to all our insurance needs over the past years has been nothing but positive. We truly enjoyed working with you.”


“I just wanted to follow up with you regarding a visit to Baily Place’s Cortland Branch this morning. I stopped in to remove a vehicle I gifted to my parents from my current insurance policy. The woman who helped me was very pleasant, informative and helpful. I’m not sure her name but she sits upfront on the left as you are standing at the counter. I work with people all day and am familiar with the employees I oversee not doing the “best” job possible and from time to time displaying an attitude of general un-interest. That was the exact opposite on my visit and just thought you should know. I was satisfied to the point that I will be stopping back in later this week to purchase a policy she quoted me, for a used boat I just picked up.”


“I am writing to thank you both for the attention that you gave to our recent claim. When a child gets into an auto accident, it causes one to step back and consider just what is really important. Our daughter walked away from the accident uninjured and that’s all that mattered. However, the reality of dealing with the insurance claim and buying a new car had to be tended to. Susie , you acted quickly behind the scenes to be sure everything was in order. Marsha, NYCM responded to our claim quickly and we had the check in hand less than two weeks after the accident. For me the frosting on the cake showed up in our mailbox on Saturday. During one of our conversations I mentioned to you that our daughter had left the garage door remote in the car. Yesterday, we received it in the mail.

Many thanks to Bailey Place Insurance (Susie) and to NYCM (Marsha) for treating us like real people.”


“During the recent hail storm in May of 2012, we were one of the unfortunately customers to have hail damage to our house and cars. We called Bailey Place and spoke with Gale Miller. She could not have been more helpful in helping us through the claim process. In fact, she took care of callling both our car and house insurance companies and even stayed on the line as I talked to the reps. She then called the next day to make sure we understood everything and called back a few days later to make sure adjusters had been out to see us,. Everytime we have a question she is there for us. Thank you Gail, you are the best!!!”


“I have been a customer of Bailey Place Insurance for five years. During that time, they have insured my home, cars, rental properties and provided an umbrella policy. They have consistently made every effort to find me the best coverage at a reasonable cost, often saving me hundreds of dollars along the way. Their pro-active approach to meeting my needs and saving me money, as well as help with the occasional claim, constitutes outstanding service.”


“I have been working with Bailey Place for several years now, and having owned a number of properties, I’ve really shopped around. Not only have the prices always been super-competitive, but you really can’t find a nicer group of people to do business with. I love to keep my business local whenever possible, and it’s nice to not have to sacrifice pricing or service in doing that. It’s always a pleasure working with Linda and the rest of the crew, and I continue to refer friends and family their way.”


“With the approaching new year coming, thought I’d compare insurance companies. What I found would knock your socks off!! We added new coverage, a new vehicle and we still saved so much money. Thank you Jessica at Bailey Place for walking through my door. So before you renew your coverage for another year, drop off your current policy. That’s all you have to do. They do all the work. They’ll call you with the news. You get to decide and they’ll even cancel your old policy for you. Simple and easy. Hardest part—deciding what to do with all the extra money!!!!”


“I have had both auto and homeowner’s insurance with Travelers through Bailey Place Insurance for many years. Thankfully, I have not had very many claims, but when I have had them, they have been very pleasant and efficient to deal with. I also like that they contact me to review my policies and make sure I have the coverage I need. I also comparison shop every few years and no one has been able to even come close to the price I pay for the same amount of coverage.”


“For over 40 years Bailey Place Insurance has served our insurance needs (car, home, liability) with personal attention. There is always a helpful voice at the end of the phone line, so although we no longer live in Dryden, we know we could not get better service from a nearby agency. The response to any question is immediate and helpful, and each transaction or change is made easy for us and quickly done.”


“Dear Chuck and “Charlie’s Angels”,
On behalf of the CNY Mustang and all Ford Club we would like to thank you for the support your agency and staff gave us with your generous donation and presence at our “rooftop concert” on July 19th. It added a nice touch to our event and we hope it met your expectations.”


“We have policies with Bailey Place Insurance for our year-round home, our seasonal lake home, four automobiles (two are antique) and a boat. We also have an umbrella policy for even more peace of mind. We trust Bailey Place to provide the right coverage and prompt, personalized customer service. In addition, I did the research and had my church change polices to Bailey Place thereby saving money and having a convenient, local connection. If you have insurance questions, Bailey Place has the answers!”


“Thank you for all of the hours of effort you put into our renewal. We are grateful for all that you do for us!”


“I have 5 rental properties and run my own business. Bailey Place has helped me choose the right coverage for all of my needs and they keep me on top of everything. They have been a one stop shop for my insurance and they look out for my interests. They have been great.”


“Our Company has been insured with Bailey Place in Dryden for over 16 years. In the Construction Business, you need to be able to have people you can trust and count on. They are always available to answer any questions and to assist us in every way they can. They are always friendly and provide excellent, personal service.”


“My family and I have been working with Bailey Place for over a decade. They have and continue to serve us in our personal endeavors as well as the needs of 2 businesses. The folks there have always been very prompt and at times bent over backwards to accommodate a wide range of circumstances in a very timely and professional manner. Their people have certainly made our experience with them an enjoyable, lasting relationship.”


“In Aug. 2012 I had an accident. Someone lost their brakes and hit me. I called Bailey Place Insurance and they were very helpful in getting Kemper to contact me. I dealt with an agent, Paul Kelly, and he was very helpful. On the day I called, they sent someone to do the estimate. The next week I had a check for the damages. I was told I would have to pay the deductible. I explained it was not my fault and didn’t feel I should have to pay it. A week later after receiving the check for the damages, I received the check for the deductible. My entire experience was wonderful. Everything was done in a timely fashion. Kemper Ins. was awesome to deal with.”


“It is so comforting knowing that when something goes wrong with my car or home, I have someone who will help me, and provide me with good service and take care of my worries. Gale has been wonderful, answering all my questions and getting back to me in a timely manner with all my concerns. It is good to know that she is just a phone call or email away. Thank you for your help!”


“I would just like to say that I have always been happy with the service I receive from your agency. Sue Dunn is a the contact person I have always worked with regarding my policy. Your agency is very lucky to have her she is an asset to your agency.”


“I stopped into Bailey Place to with pay a bill and make an adjustment with
our car insurance this past week and was able to catch up with Amanda and
John. In the conversation I realized that my wife and I have been doing
business with Bailey Place for over 23 years. We first joined them when we
were married in 1990. It started with our car insurance and then grew from
there as we purchased a house and now all and any of our insurance is with
Bailey Place. In these tough times, I like you receive many solicitations to
change insurance companies and they claim to be better priced. I took
three of the larger ones and actually did an apples to apples comparison to
our coverage with Bailey Place. Not one of them could compare. Even if we moved
all of insurance coverage over they couldn’t compare. Bailey Place has always
kept us in the loop of what we have and what we might want to look at as
your life changes. Knock on wood we have not had to have any major claims
but it nice to know we are supporting a local company that is providing us
with affordable insurance and we are welcomed when you walk through the
door. So, if your shopping around for insurance I would start with those
that have been proven to be reliable and economically on your side. Thanks
Bailey Place for 23 years of service.”


“Gale, thank you for all your guidance though this. You know I wouldn’t be leaving Bailey Place Insurance if I hadn’t moved out of state. Never a better experience. Thank you again for everything!”


“Susie, thank you for your assistance with my claim this morning. I’ve already heard from the insurance company. They were very helpful as well. You both made an unfortunate situation as positive as possible.”


“Hey Val. Got your card and just wanted to say thanks so much. My mom was quite happy to hear from you. She said she’s never received a “thank you” from an insurance company before! We have both been happy with the changes from our previous policies, and look forward to continuing with Bailey Place in the future.”